Offically hate HATE university/student finance.

Dear Sir/Madam,

I am writing to complain at the poor service of the bursary system you have, I recieved a letter entitling me to the welsh bursary for £*** on the 3rd March 2010. Later that month I found out you had my name wrong on your system so that led to some 'errors' that I didn't know about until you cancelled my last installment of loan/grant term 3.

After a month I solved the problem by phoning the university and correcting my name since they thought I had a double barrel name. But I still didn't have my bursary as promised after speaking with them, I contacted my university yet again (Swansea Metropolitan University) and talked with Charlotte Halford (Clerical Assistant at the Academic Registry). She got in contact with you a few times about these 'errors' since this is why I didn't have the bursary yet, but I had some good news the university decided since it's the end of my year they would write the remaining students who didn't have the bursary they were entitled a cheque for the £***.

So I thought my luck had changed, unfortunatley I recieved two letters on the 22nd June 2010, one saying I wasn't getting anything at all and the other saying I was getting £*** on the July 5th 2010 put into my bank account. Then to my surprise I recieved another letter today on the July 5th 2010, saying I wasn't getting anything at all. I would like to know what is going on? Why am i not getting any of the money that you awarded me for my studies? What were these 'errors'?

I've passed my first year, I can give you my lecturer's email just incase you want confirmation:
(LALALALA@HOTMAIL.COM)

Also my issue number:
****

Student support number:
************

Yours sincerely,
Miss Jazmine Phillips